Eastern Propane & Oil

FAMILY VALUES Eastern has been owned and operated by the Clement family since it was founded in Danvers, Massachusetts in 1932. Since its inception, the company has been in the business of supplying propane and related products and services. By combining more than 75 years of industry knowledge and expertise, Eastern has become a household name for quality of service. As the largest family owned energy provider in the Northeast, we all live in the same communities as our customers – so we believe in serving our neighbors the way we would want to be served. This means our family works extra hard to deliver superior service, comfort and safety to your family.
COMMITMENT With headquarters in Rochester, NH, today we are privileged to service and supply propane and oil to more than 85,000 residential and commercial customers throughout Maine, Massachusetts, New Hampshire, Rhode Island and Vermont. We take that responsibility seriously and are committed to the best practices relating to:
TECHNOLOGY - Sophisticated data-sharing technology unites all of our locations and affords us the ability to deliver seamless “local” services to you. Each of our service vehicles serve as a rolling warehouse, stocked with bar-coded parts that tie into Eastern’s master inventory control system so that our technicians can use hand-held computers to access real-time inventory data from any location. Using GPS technology, technicians can often coordinate a parts exchange with colleagues in the field to quickly meet your maintenance and repair needs. Our website is designed to offer you a multitude of consumer information. The recent introduction of eBill services on www.eastern.com puts you more in control of your own energy management.
CUSTOMER CARE - Customer Care is at the heart of all that Eastern does. A broad range of options and solutions are offered to ensure you the optimum customer experience. During normal business hours, a live operator answers every call and Customer Care Representatives provide personalized assistance. During non-business hours your call is automatically received at our 24-hour call center by employees who can evaluate your needs and dispatch a technician if necessary.
EMPLOYEE RECRUITING - We believe that our customers benefit from the knowledge of loyal and dedicated employees who understand the value of customer satisfaction. You can count on Eastern to maintain only the highest standards when seeking out new recruits. Likewise, our employees know they will always work alongside only those of the finest caliber, who are well qualified, demonstrate a conscientious work ethic and share the same regard for safety.
SAFE PRODUCT HANDLING - Eastern employs dedicated resources to train, audit and ensure compliance with industry regulations, municipal codes and company policies. We take energy safety seriously and count on you to do the same. So whether you are using propane or oil in your home or business, Eastern is here to help make sure you are completely comfortable with all of the safety information available to you.
RELIABILITY - Over the course of more than 75 years, Eastern has invested in a vast supporting infrastructure to accommodate your fuel needs:
• You can count on knowledge and dedication from our industry-certified technicians and support staff, many of whom have been employed with Eastern for more than a decade.
• Anytime you call Eastern, you are dealing only with an Eastern employee and never with an uninformed third party answering service. Our 24/7 emergency call center means we’ll be there when you need us most.
• Our storage capacity and established supply network allows you to take comfort in the security of a steady, reliable energy supply.
• Free on-site consultations with our industry seasoned Energy Consultants mean you never have to go it alone. We're here to help you make choices that are safe, cost-effective and in your best interest.

Credit Cards Accepted: Handicap Accessible: Eco-Friendly: Organization Type